Balanced Scorcard Foundations Series

BSC 106: Determining Strategic Measures

This course helps you to focus on the measures that matter most to your organization.

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What you are going to learn

Course Overview

Your organization already collects vast amounts of data. Data without context, however, does not provide much information about whether you are on, off, or close to target. This course will help you to focus on measuring the right data for your organization's needs. 
By the end of this course, you will be able to:

  • Describe what good strategic measures do for a BSC organization.
  • List the six forms of measures.
  • Determine good outcome (lag) measures.
  • Develop good driver (lead) measures that predict outcomes.
  • Determine when to use outcome (lag) measures and driver (lead) measures.
  • Identify best practices for measurement in the BSC.

   Course Lessons

 Course Introduction
 What Measures do for Organizations
 Inspecting Good Measures
 Evaluating Good Measures
 Outcome Measures
 Lead Measures
 Best Practices
 GTS Strategy Map Exercises
 Course Review

Develop Your Skills

Learn the BSC skills used by the world's top professionals.

Knowledge Checks

Course knowledge checks to strengthen learnings.


Earn Kaplan and Norton BSC certification.

Best Practice Downloads

Access white papers, check lists and best practices documents. 


Situational case studies bring the training to life.

Free Access to BSC App

Free access to ESM Basic Balanced Scorecard application.

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